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DTSTAMP:20260611T125213
DTSTART:20251022T140000
DTEND:20251022T160000
SUMMARY:Webinar -Empathetic Firmness
DESCRIPTION: \n\nPlease join us for a two-hour webinar on October 22 fro
 m 2:00pm-4:00pm.\n\n* Special thanks to Intact Insurance for sponsoring 
 this session. *\n\n \n\n \n\nEmpathetic Firmness\n\n \n\nProviding th
 e highest possible levels of customer service in the insurance industry 
 requires a balance between the ability to be firm when required but to d
 o so with empathy, consideration, and sensitivity. Stephen Franklin cal
 ls this balance empathetic firmness. Learn how to incorporate and balanc
 e these elements into every customer conversation.\n\n \n\nPresenter: 
 Stephen Franklin\n\n \n\nStephen P. Franklin specializes in corporate s
 taff and leadership development, and in individual professional and care
 er development.\n\nSteve has taught and coached Professional Development
  Programs for more than 30 years, currently in his own practice featurin
 g a number of training programs which he has created.  Over the last 3 
 decades plus he has helped thousands of individuals with their professio
 nal development with his various programs.  He has worked extensively w
 ith the Insurance Industry, delivering programs for many of the Insuranc
 e Institutes and Insurance Brokers Associations across the country.\n\nÂ
  
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