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New! Online CAIB & FOI Exams - FAQ's

posted on August 7, 2020

What is an online exam?

An online exam is an exam you take on the computer. Instead of writing the answers on paper, you will type and submit them online.


Has the structure of the CAIB/FOI exams changed?

No, the structure remains the exact same

FOR CAIB: definitions, multiple choice, and short answer questions. It will look exactly like the paper exam, only online.

FOR FOI: 100 multiple choice


Is the exam now open book?

No, it is not an open book exam.


When are the online exam dates?

There are no longer specific exam dates. Instead of IBAN telling students when they can write, students will decide their exam date. 


Written exams for CAIB were held from 9:00am-12:30pm, does this remain the same?

No, students now determine when they would like to write. Students can choose anytime between 11:30am-9:30pm, Monday-Friday. 

VERY IMPORTANT : Students MUST choose an exact start time. Saying "sometime in the morning "is not a specific time. Your exam is only available for you to write during the timeframe that you select. 


Can I write the exam off and on throughout the day when I'm not busy?

Absolutely not. Just like a written exam, you have 3.5 hours to write and must not be doing other tasks when you are writing your exam, like working at your desk or taking client phone calls.


Does the time frame change?

No, you still have 3.5 hours to write your CAIB exam and 2 hours to write FOI


Can I still take a written exam?

No, all CAIB & FOI exams will be moving online, therefore IBAN will no longer be offering written exams.


Who can proctor my exam?

Until further notice, students will be required to ask a supervisor, manager or broker principal to proctor their exam. The proctor's name, email, and phone number must be emailed to exams@iban.ca for approval by the IBAN office. Also, your proctor cannot be registered for CAIB/FOI and taking exams themselves.


When can I expect my exam mark?

Please give 1-2 weeks for your mark for CAIB. FOI will be marked the day you write. You can login to iban.ca and click My Courses to find your mark. You will not be emailed, so it is your responsibility to check the site.


Can I defer my exam once I have booked it?

Since students now chose their own date, we are not accepting deferrals. The exception is an emergency.


How do I pay for the exam?

You pay directly when you register for the exam. You can choose credit card or invoice. If you choose credit card you can either enter the number, or have someone call in the number. Please Note: You must call Captus Press, they aren't going to phone you for the number. If you choose invoice, the cheque must be received and processed before you can write. If payment is not received before you exam date, you aren't permitted to write.


Can I skip over questions during the exam and then come back to answer them?

Yes, you can and you will easily be able to see which questions you skipped over.



IBAN & Eastern Academy - Insurance Broker Program!

posted on August 4, 2020

IBAN is excited to partner with Eastern Academy to offer CAIB 1 as part of their BRAND NEW Insurance Broker Program offered at Eastern Academy in St. John's, NL.

The program includes specific insurance training as well as business courses. Upon successful completion of the national CAIB 1 exam, students have the opportunity to apply for work as an insurance broker and obtain a level 1 license!

Interested in learning more? Click HERE

Helpful Links for COVID-19 Information

posted on March 23, 2020

IBAN Members and Consumers:

We have created this page for updated links pertaining to COVID-19. This page will be monitored and updated.

Last Updated: May 7, 2020

Canadian Underwriter - Acknowledging Workers Fear

Canadian Underwriter -Your Complete Guide to Returning to your Offices

Canadian Underwriter Webinar -How the Pandemic has Highlighted Broker Value

Canadian Underwriter -Brokers Seek Four Relief Measures for Hard Hit Commercial Clients

  IBC Update - COVID-19 and Business Insurance - How Coverage is Triggered

 Canadian Underwriter - What Canada's Brokers Have Asked Insurers

Canadian Underwriter - Will Commercial BI Policies Cover Pandemics After COVID-19

 Canadian Underwriter - Why It Matters That Insurance is Declared an Essential Service

Government of Newfoundland & Labrador - COVID-19

Service NL - Motor Registration Division

Insurance Bureau of Canada - COVID-19 and Business Insurance

Federal Government Updates on COVID-19


March 30, 2020

Message from Insurance Brokers Association of Canada

Given the ongoing situation related to the COVID-19 crisis and its impact on businesses and the economy as a whole, the Insurance Brokers Association of Canada (IBAC) is working closely with the Federal Government’s Small Business Directorate and Finance Canada, informing them of industry impacts and challenges, and accessing information that we can share with Member Associations for distribution to their brokers.

The following link provides the most up-to-date information on what government support is available to businesses and Canadians: Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses 

IBAC also anticipates that additional measures and plans will be announced in the coming days and weeks. We will continue to represent your interests and concerns with federal government officials and decision-makers throughout this crisis. Please stay safe and let us know what more we can do to help.



  1. Visit the website for businesses for information about supporting your employees and your business. It will be constantly updated as the COVID-19 crisis evolves. 
  2. Download the Canada Business App to find tailored supports to address your specific needs and questions about COVID-19.
  3. Consult the Canadian Chamber of Commerce’s pandemic preparedness guide to help prepare your business in the days and weeks to come.


Additional official information sources regarding COVID-19: 



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