Personal information is any information about an "identifiable individual" that can be used to distinguish, identify or contact a specific individual. Business contact information such as information on your business card and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories are not considered personal information under federal legislation (PIPEDA). Information about corporations is not considered personal information.
Where an individual provides his or her home address to IBAN as their business contact information, the IBAN considers it to be business contact information, and is therefore not subject to protection as personal information.
If you request information, products or services from IBAN, we will collect name and contact details including address(es), mailing preference, telephone and fax numbers, email address, and language preference.
We collect no personal information about you unless you choose to provide that information to us. We do not use techniques that collect personal information about anyone without their knowledge. We only collect personal information about individuals when they specifically and knowingly provide it to us, for example when they apply for membership, register for a course or complete a registration form. You may also provide us with your credit card information in order to pay for items purchased. We collect this information only to set up your account, process the order, and provide you with the services you are purchasing. We do not store credit card information for later use.
IBAN collects and retains information about your transaction history when you use IBAN’s services and various programs.
IBAN also provides individuals with an opportunity to specify certain preferences in service delivery; if an individual chooses to provide such information, IBAN will collect and maintain language preference in order to send individuals the information they need in the language they prefer, as well as other special needs requested for a specific event (i.e., meal preference).
If you do nothing during your visit but browse through the website, read pages, or download information, we will neither gather nor store any personal information about you. Our web server collects statistical data about visitor information used only in aggregate. This tracking system does not record personal information about individuals or link this information to any personal data collected.
The information you provide to IBAN — such as your name, address, etc. — allows IBAN to inform you about events and activities and to notify you of issues, events or special offers which may be of interest to you. By becoming a member or by requesting information or registering for events or courses offered by IBAN, you are giving IBAN permission to contact you by way of the information you provide. Members may choose not to be contacted by IBAN.
IBAN uses email to communicate with its members. You may receive personally-targeted emails from us for the following reasons: confirmations of sign-up or registration, receipts, invoices, reminders of events you registered for, membership renewal reminders, or notifications regarding website activity that pertains to your account.
Members can opt-in to receive regular e-mail digests of website updates. Members can control whether or not they receive these digests through a setting in their profiles.
IBAN may send group emails to promote its programs and initiatives. These may take the form of announcements, newsletters, or other materials targeted to a general audience. These group emails conform to CASL anti-spam guidelines, so you will only receive these if you are a recent member of IBAN and have not opted out (unsubscribed) from such notices, or if you are not a recent member and you have opted in (subscribed) to such notices. In either case, you may block (unsubscribe) these notices using a link in those emails.
IBAN may share aggregate information about its members and customers — not individual data — with sponsors, potential sponsors and other parties to help them better understand IBAN’s members and their interests.
Such aggregate information is used to give IBAN demographic data about its members in order to improve the organization and the programs and services we provide.
IBAN endeavours to maintain appropriate safeguards and adequate physical, procedural and technical security with respect to our office and information storage facilities so as to prevent any unauthorized access, disclosure, copying, use, or modification of personal information. Safeguards include securing physical documents and technological measures by way of secure access and encryption. IBAN employees are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.
To ensure the integrity and privacy of your credit card information, IBAN collects on-line payment; the payment transaction is managed by Beanstream secure online payment service. IBAN does not see or retain any data pertaining to your credit cards or other methods of electronic payment. The only information we collect about the payment transaction is whether or not it was successful.